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Document Strategy Forum 2023
DOCUMENT Strategy Forum (DSF) is the premiere peer-reviewed and peer-produced educational event for professionals who are responsible for creating and managing content, communications and strategies to enhance customer engagement.
SPEAKING SESSIONS:
How to Achieve Savings for Document Delivery and Vendor Oversight
Organizations continue to be strained by labor, consumables (such as ink, toner and paper) and customer expectations for speedy delivery. These challenges punctuate the growing problem of not having enough people to complete our highly manual tasks and processes. However, getting quality output to customers is key or organizations risk their customer experience and satisfaction. In this session, panelists will share how they are overcoming these challenges with technology, from the inception of the document to delivery across channels. They will also share how oversight and partnerships with vendors are key levers for success.
LOCATION: 201 PANELPRESENTER(S):
Moderator:
Mary Ann Rowan, Chief Experience Officer, Solimar Systems
Panelists:
Brian Cox, Vice President IT - CCM, Software Development & BCS Architecture, RRD
G. Shayne Huston, President & Chief Executive Officer, Mail Communications Group, LLC
Michael Zimmerman, Digital Print & Mail Solutions Architect, State of Washington Department of Enterprise Services
DATE & TIME: Monday, May 22, 9:00 AM - 9:50 AM EDT / 6:00 AM - 6:50 AM PDT