Speed is Key to Growth at MCG using Solimar Systems

From the beginning, MCG has made it easy for clients to do business with them. That can-do attitude means MCG accepts all types and sources of data from their customers, including raw mainframe data to PostScript® and, increasingly, PDF files. Accepting PDFs has several advantages for the company, including post-composition changes, processing speed, and flexibility in printing and e-presentment. For example, MCG has created an offering which allows clients to interact with their jobs for special processing by leveraging features in Solimar’s Rubika and SOLindexer software applications.

Speed is also critical for MCG and its clients. Clients rely on timely processing and mailing of invoices and other critical communications to their customer base. To deliver on service level agreements (SLAs) that are often within a 24-hour period, MCG constantly seeks opportunities to optimize and streamline its workflow processes. One of those opportunities led to integrating BCC Software and the Solimar Chemistry™ Platform to optimize preprocesses, householding, address standardization and move updates which sped up turnaround times for customers and saved production costs for MCG. The improved, integrated processes resulted in over 21 hours of time savings per week. Based on the improvements, Huston says, “The time savings equates to about half of a person or up to about $30,000 per year just for this area of our process automation and optimization.”

Not all workflow optimization benefits are related to cost savings. Some optimizations increase the flexibility in operations and improve response times to clients. The use of a more PDF-centric workflow using Solimar tools made it easier to onboard existing and new client applications in less time for MCG. The company already used three different solutions for composing customers’ data and documents. By generating PDF output from those solutions, MCG can standardize and normalize the output using Solimar to manage the print output across the entire fleet, even in a mixed-vendor environment.

Creating applications for clients is even faster for those that supply their own PDF files. “It is faster and easier to onboard applications using supplied PDFs, since the workflow and processes can be set up using Solimar in far less time than starting with customer supplied data”, says Huston. On average, MCG has reduced onboarding for new applications by 50%, with programs launched in as little as two weeks as opposed to the 4-6 weeks with raw data.

The new approach gave the sales team at MCG confidence in approaching customers with high requirements that needed to launch a program to their customers quickly. As a result, the number of applications grew by double-digits in recent years, with nearly 40% growth in 2021 alone—a remarkable number considering the overall business environment. The ability to grow applications using a PDF-centric workflow powered by Solimar positively impacted company revenues too. Huston says, “With faster onboarding, we could continue to scale business through our efficient processes with Solimar at the core. As a result, our new revenue applications have increased 132% in 2021.”